Case Study

Hiddleston Joiners

Hiddleston Joiners are a family run business with over 30 years’ experience in creating custom built rooms and furniture. Their service includes full project management including ancillary trades right through to installation.

“[WCD] …listened to our requirements well and has now delivered us a bespoke dashboard system which controls all our jobs from enquiry to completion.”

Tommy Hiddleston

The challenge

Hiddleston Joiners are an established bespoke joinery business and came to us with a need to establish smoother communication and document sharing between departments.

By working closely with the Hiddleston Joinery team we were able to identify two main issues within the company. The first problem being the loss of information between departments. This was putting their excellent customer service under strain. The second problem was they were sometimes finding that their on-site staff were not receiving the correct job information whilst out of the office.

The WCD solution

By working with the team at Hiddleston Joiners we were able to work our creative genius and produce a database that requires input of data which then feeds information from one department to another, without repeated entry. Creating a smooth, digitally savvy, paperless and intelligent system that allows the live sharing of information.

The outcome

Hiddleston Joiners now have a simple fast way of transferring data / information from one department to another without the loss or damage of paperwork. This includes on-site staff being able to gather and input data via off-site applications. *mic drop**exits building*.

“This system is an absolute dream which has made sharing of information and everyone’s job easier.”

Tommy Hiddleston

Case Study
El Escapar Mexicana
El Escapar is by far the most exciting thing to hit the Carlisle food scene since bourbon biscuits but they had a couple of factors holding them back from creating their own mini Mexico, right here in the heart of Carlisle.

Find out how we identified a solution which could potentially fuel the prosperity of not only El Escapar Mexicana, but the whole local food industry.
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